Terms & Conditions

1. General

These Terms and Conditions apply to all services provided by LuxClockFixPro, located at Strickstrasse 111, 4234 Zullwil, Switzerland. By using our website or placing a service order, you agree to these terms.

2. Services Offered

We offer professional repair, restoration, and maintenance services for luxury timepieces. All services are carried out by certified watchmakers with extensive experience.

3. Pricing and Estimates

Initial consultations and quotes are free of charge. Final pricing will be provided before commencing any work. All prices include VAT unless otherwise stated.

4. Payment Terms

Payments must be made in full before watches are returned. Accepted payment methods include credit card, bank transfer, and Twint (within Switzerland).

5. Shipping & Liability

We offer secure shipping options for both receiving and returning timepieces. LuxClockFixPro is not responsible for any damage or loss during transit unless caused by our negligence. Insurance is available upon request.

6. Return & Refund Policy

If you are not satisfied with our service, you may request a refund within 14 days of receiving your timepiece, under the following conditions:

  • The refund request must be submitted in writing via email to support@luxclockfixpro.com.
  • The watch must be returned in the same condition it was received.
  • Refunds are only issued if there is a clear failure to meet the repair scope or service agreement.
  • Shipping and insurance fees are non-refundable.
  • Custom part orders and restoration projects are excluded from refunds.

7. Warranty

All repairs are covered by a 12-month limited warranty from the date of delivery. The warranty covers the specific service performed but does not extend to unrelated faults or misuse.

8. Intellectual Property

All website content, branding, and logos are the intellectual property of LuxClockFixPro. Use of any material without permission is prohibited.

9. Modifications

We reserve the right to update or modify these Terms and Conditions at any time. The most current version will be available on this page.

10. Governing Law

These terms are governed by the laws of Switzerland. Any disputes shall be resolved under the jurisdiction of the courts in Solothurn, Switzerland.

11. Contact

For questions, contact us at:
support@luxclockfixpro.com or call +41 61 350 89 53.