Privacy Policy

This Privacy Policy explains how LuxClockFixPro ("we", "our", or "us") collects, uses, and protects your personal data when you visit our website at https://luxclockfixpro.com or use any of our services.

1. Who We Are

LuxClockFixPro is a Swiss-based luxury watch repair service specializing in premium timepieces. We are committed to protecting your privacy and handling your data with care.

Address: Strickstrasse 111, 4234 Zullwil, Switzerland
Phone: +41 61 350 89 53
Email: privacy@luxclockfixpro.com

2. What Data We Collect

  • Personal identification information (name, email, phone number)
  • Repair request details (watch model, issues reported, photos)
  • Billing and payment information (processed securely via third-party gateways)
  • Technical data (IP address, browser type, usage behavior)

3. How We Use Your Information

  • To process repair inquiries and service orders
  • To contact you with updates or questions regarding your watch
  • To issue invoices, provide warranties, or track service history
  • To improve our website and user experience

4. Legal Basis for Processing

We process your data based on contractual necessity, your consent, and legal obligations under Swiss and European regulations.

5. Data Retention

We retain your information only as long as necessary to provide our services, maintain warranties, or comply with tax and legal requirements (typically up to 10 years).

6. Sharing Your Data

We do not sell your data. Information may be shared with trusted service providers (e.g. couriers, payment processors) strictly for business operations.

7. Your Rights

You have the right to access, correct, delete, or object to processing of your data under the GDPR. Requests can be submitted via email.

8. Cookies

We use cookies to improve site performance and gather anonymous usage statistics. For more, please refer to our Cookies Policy.

9. Third-Party Services

Our website may link to third-party services (e.g., payment portals). We are not responsible for their privacy practices — please review their policies separately.

10. Updates to This Policy

This Privacy Policy may be updated periodically. Revisions will be published here with a “Last Updated” date.

11. Contact

For questions or concerns about your personal data, please contact us at:
privacy@luxclockfixpro.com